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Several users have reported that they are having problems connecting to the Mac App Store. Further, users stated that this problem started after updating their Mac devices. The error message:

“Cannot Connect to the App Store”.

You may also see similar error messages:

• An unknown error has occurred.
• We could not complete your request.

Please note that if you are having this issue on your iPhone or iPad, please see this article.

This article explains what you can do when your Mac can’t connect to the Apple App Store and won’t download, install, or update apps.

See also: Cannot Send or Receive Messages on Your Mac?

Why can’t my Mac connect to the App Store?

1. First, let’s make sure that there are no network connectivity issues. Make sure that your Mac is connected to the Internet. Check to see if websites load in Safari or in other browsers. If not, you may try the following troubleshooting tips:
   1. Restart your Mac. (Apple menu > Restart).
   2. Restart your router/modem (Unplug the power supply, wait 30 seconds and then plug it back in).
   3. Turn off and on Wi-Fi. (Click the Wi-Fi icon in the menu bar).
   4. Contact your Internet service provider and confirm that there are no outages.
2. Make sure that Apple Mac App Store servers are up and running. Go to Apple’s System Status website and check. It is possible that the App Store service is having issues with its servers or systems. For instance, currently, it is saying “Mac App Store – Completed Maintenance. 1.7% of users were affected. Customers may have been unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.” As you can see, the Mac App Store was down for some users, and but now it is fixed. If this the case, there is little you can do. Just wait. You’ll know when the service is working again.
3. Launch iTunes. From the top menu bar, click Account and then Sign out. After signing out, sign back in.
4. Open the App Store on your Mac and then click Store (top menu bar) and click Sing Out and then sing back in.
5. If you are using a VPN or proxy to connect to the Internet, disable them to see if that fixes your problem.
6. Update your Mac. Make sure that your operating system is up to date. If you are running macOS Mojave or later, go to System Preferences > Software Update and then click Check for Updates. If there is an update available, update the software on your Mac by following the on-screen instructions. If you are running an earlier version of the macOS software (e.g., macOS High Sierra, etc) then you will need to open the App Store and click Updates.
7. On your Mac, make sure that the date and time settings are done correctly. Go to System Preferences > Date & Time to check this. You may also want to check the box for “Set date and time automatically”.
8. Restart your Mac in Safe Mode. You can restart your Mac by pressing and holding the Shift key as your Mac starts up (turn off your Mac then turn on and immediately press and hold the Shift key). Try the App Store in Safe Mode and then restart your Mac normally (this time, do not press the Shift key).
9. On your Mac, complete the following steps:
   1. open the Keychain Access app (Applications > Utilities > Keychain Access).
   2. Click “System Roots”.
   3. Double Click “DigiCert High Assurance EV root CA”.
   4. Click “Trust” to expand it.
   5. Change “When using this certificate” from “Use System Defaults” to “Never Trust”.
   6. Now restart your Mac.
   7. And, when your Mac is on, follow the same steps to change “When using this certificate” back to “Use System Defaults”.
10. On your Mac, follow these steps:
    1. Open Finder.
    2. From the top menu, click Go > Go to Folder and enter the following:
    3. /var/db/crls/
    4. Click Go.
    5. Delete these files: “crlcache.db” and “ocspcache.db”. You may have to enter your admin password.
    6. And then restart your Mac.

If everything above fails and the issue persists, you could contact Apple.

See also: This Item Is Temporarily Unavailable. Please Try Again Later

If you've followed the steps to connect your Mac to a Wi-Fi network, but the connection to your network or the Internet isn't reliable, the steps in this article might help.

Check for Wi-Fi recommendations

When your Mac tries to connect to a Wi-Fi network, it checks for issues that affect its ability to create a fast, stable, and secure connection. If an issue is detected, the Wi-Fi status menu in the menu bar shows a new item: Wi-Fi Recommendations. Choose it to see recommended solutions.

Wi-Fi recommendations are available in macOS Sierra or later.

Analyze your wireless environment

Your Mac can use Wireless Diagnostics to perform additional analysis.

1. Quit any apps that are open, and connect to your Wi-Fi network, if possible.
2. Press and hold Option (Alt) ⌥ key, then choose Open Wireless Diagnostics from the Wi-Fi status menu .
3. Enter your administrator name and password when prompted.

Wireless Diagnostics begins analyzing your wireless environment:

If the issue is intermittent, you can choose to monitor your Wi-Fi connection:

When you're ready to see recommendations, continue to the summary. Wireless Diagnostics asks for optional information about your base station or other router, so that it can include that in the report it saves to your Mac.

Click the info button next to each item in the summary to see details about that item. Wi-Fi best practices are tips that apply to most Wi-Fi networks.

Back up or make note of your network or router settings before changing them based on these recommendations—in case you need to use those settings again.

Monitor your Wi-Fi connection

Your Mac can monitor your Wi-Fi connection for intermittent issues, such as dropped connections. Follow the steps to analyze your wireless environment, but choose ”Monitor my Wi-Fi connection” when prompted.

During monitoring, a window shows that monitoring is in progress. Monitoring continues as long as this window is open and you're on the same Wi-Fi network, even when your Mac is asleep.

If Wireless Diagnostics finds an issue, it stops monitoring and shows a brief description of the issue. You can then resume monitoring or continue to the summary for details and recommendations.

Create a diagnostics report

Wireless Diagnostics automatically saves a diagnostics report before it displays its summary. You can create the same report at any time: press and hold the Option key, then choose Create Diagnostics Report from the Wi-Fi status menu . It can take your Mac several minutes to create the report.

• macOS Sierra and later saves the report to the /var/tmp folder of your startup drive, then opens that folder for you.
  To open the folder manually, choose Go > Go to Folder from the Finder menu bar, then enter /var/tmp.
• OS X El Capitan or earlier saves the report to your desktop.
  

The report is a compressed file with a name that begins “WirelessDiagnostics.” It contains many files that describe your wireless environment in detail. A network specialist can examine them for further analysis.

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Use other diagnostics utilities

Wireless Diagnostics includes additional utilities for network specialists. Open them from the Window menu in the Wireless Diagnostics menu bar:

• Info gathers key details about your current network connections.
  
• Logs enables background logging for Wi-Fi and other system components. The result is saved to a .log file in the diagnostics report location on your Mac. Logging continues even when you quit the app or restart your Mac, so remember to disable logging when you're done.
  
• Scan finds Wi-Fi routers in your environment and gathers key details about them.
  
• Performance uses live graphs to show the performance of your Wi-Fi connection:
  • Rate shows the transmit rate over time in megabits per second.
  • Quality shows the signal-to-noise ratio over time. When the quality is too low, your device disconnects from the Wi-Fi router. Factors that affect quality include the distance between your device and the router, and objects such as walls that impede the signal from your router. Learn more.
  • Signal shows both signal (RSSI) and noise measurements over time. You want RSSI to be high and noise to be low, so the bigger the gap between RSSI and noise, the better.
• Sniffer captures traffic on your Wi-Fi connection, which can be useful when diagnosing a reproducible issue. Select a channel and width, then click Start to begin capturing traffic on that channel. When you click Stop, a .wcap file is saved to the diagnostics report location on your Mac.

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Learn more

Additional recommendations for best Wi-Fi performance:

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• Keep your router up to date. For AirPort Time Capsule, AirPort Extreme, or AirPort Express Base Station, check for the latest firmware using AirPort Utility. For non-Apple routers, check the manufacturer's website.
• Set up your router using Apple's recommended settings, and make sure that all Wi–Fi routers on the same network use similar settings. If you're using a dual-band Wi-Fi router, make sure that both bands use the same network name.
• Learn about potential sources of Wi-Fi and Bluetooth interference.

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Learn about other ways to connect to the Internet.